Shipping policy

Oxridge Shipping Policy

At Oxridge, we are committed to delivering your orders safely and promptly. We work with a range of trusted suppliers to ensure efficient fulfillment and shipping services for our customers worldwide.

1. Order Processing Times

• Orders are typically processed within 1-8 business days from the time of purchase, excluding weekends and holidays. You will receive a confirmation email once your order has been processed and is ready for shipment.
• Certain products may require additional processing time depending on supplier location, stock levels, or other logistical factors. We will notify you of any significant delays.

2. Shipping Methods and Delivery Times

• Standard Shipping: Estimated delivery times are between 10 to 14 business days, depending on the shipping destination. Please note that shipping times may vary due to factors such as carrier delays, customs processing, and local holidays.
• Expedited Shipping (where available): In select cases, we may offer expedited shipping options with shorter delivery windows. Availability and estimated delivery times will be provided at checkout.
• Tracking: Most orders will include tracking information once shipped. Tracking details will be sent via email so you can monitor your order’s progress.

3. Shipping Destinations

• Domestic: We ship across the UK and to select locations within the EU.
• International: International shipping may be available for certain items, with estimated delivery times varying based on destination. International customers are responsible for any customs duties, import taxes, or fees required by their country’s regulations.

4. Shipping Fees

• Shipping fees are calculated at checkout based on the destination, weight, and dimensions of the items ordered. Occasionally, we may offer promotional free shipping for certain orders or destinations.

5. Customs, Duties, and Taxes

• International orders may be subject to customs fees, import duties, or additional taxes based on the destination country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees. Please check with your country’s customs office for further details regarding possible fees.
• VAT: For orders within the UK and EU, applicable VAT is included in the purchase price, in compliance with local tax regulations.

6. Delivery Delays and Unforeseen Events

• Oxridge is not responsible for delays caused by unforeseen events beyond our control, including but not limited to natural disasters, customs delays, public health crises, or courier delays. If your order is significantly delayed, please contact us at info@oxridge.store, and we will do our best to assist you.

7. Non-Delivery or Lost Packages

• If your order has not arrived within the estimated delivery time frame and tracking information is unavailable or shows no updates, please contact us. We will assist you in locating your order or issuing a replacement if deemed necessary.

8. Contact Information

• For questions or concerns about our shipping policy, please contact our customer service team at info@oxridge.store. We are here to ensure you have the best possible shopping experience with Oxridge.

Oxridge Email: info@oxridge.store